However, Re:amaze is not ecommerce-focused, so you won’t have access to as many ecommerce features as you would with Gorgias. One key difference is that Re:amaze is solely focused on customer service, while Gorgias helps you with customer service and revenue generation. With Gorgias, you can reach out to customers to offer discounts and other incentives, offer pre-sale support, upsell customers, and track your support team’s impact on sales. Zendesk: Another well-known option for a Shopify helpdesk □ Compare Gorgias vs Re:amaze to make the right choice for your online store. Zendesk is one of the best-known helpdesks, which is why we’re including it on this list. Zendesk is so popular because it’s the oldest cloud-based helpdesk. However, ecommerce is one of Zendesk’s lower priorities: They’re more dedicated to enterprise-level users, like airlines and telecommunications companies with thousands of support agents. Live chat and chatbot apps: Talk with shoppers in real-time □ Compare Gorgias vs Zendesk to make the right choice for your online store. If your biggest priority is chatting with shoppers on your website, then you might be looking for a live chat app. On top of supporting customers after an order, live chat apps also help you offer pre-sales support to convert visitors into paying customers. However, note that standalone live chat apps aren’t as robust as helpdesks: If you want to provide omnichannel customer support (or support on email, social media, WhatsApp, SMS, and/or phone on top of live chat), then you should consider a full-blown helpdesk. Shopify Inbox is a free, basic, and customizable live chat app that you can use to offer customer support and convert shoppers on your website.
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